Luxury Hotel Questionnaire

Certified Luxury Hotel Questionnaire & Contact

Fill out our online questionnaire to discover whether your hotel is ready for an assessment. It only takes ten minutes! After submitting the questionnaire, we will let you know whether your hotel is ready to be audited. No obligations whatsoever!


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Your Hotel (required)
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Your Message

Questionnaire
0 = no, 1 = partially applies, 2 = yes

1. Does the hotel have specified quality requirements/checklists for service, hygiene, staff, food and equipment?

012

2. Do you use surveys for guests and staff to involve improvement processes?

012

3. Is an efficient competitor analysis and monitoring operated?

012

4. Do you have specific features in your hotel that you and your guests are proud of?

012

5. Do you have the ability to respond to special customer requests?

012

6. Does the hotel have a unique characteristic for your guests that makes it different from its competitors?

012

7. Are the qualifications of staff ensured through training and assessment activities?

012

8. Do you guarantee to communicate appropriately in different languages with each guest?

012

9. Does the hotel include professional IT support?

012

10. Does the hotel offer Priority Check-in/-out (e.g. in different floors), Early Check-in, Auto-Check-out, Late Check-out?

012

11. Does the hotel have a spacious lobby with several seating areas and beverage service?

012

12. Do you have 24 hours luggage service?

012

13. Do you have valet-parking? Is it 24 hours available?

012

14. Do you have a laundry and ironing service? Delivery should be before 9 am and return within 12 hours!

012

15. Does the hotel offer an express ironing service within one hour? Is service 24 hours available?

012

16. Do you have shoe polish utensils (shoe crème black + brown, shoe brush) additionally in each room?

012

17. Do you have a welcome present for new guests?

012

18. Do you offer a specialized room service?

012

19. Does the hotel set at least two English and two national language news channels?

012

20. Did the hotel install at least 20 channels? Does the hotel offer daily/weekly program guide in each room?

012

21. Did the hotel in addition to TV´s set DVD player? Is it possible to rent movies? Did you integrated a Movie Channel?

012

22. Do you offer high-speed internet connection free of charge?

012

23. Do you have a menu for breakfast with an opportunity to order in each room?

012

24. Is it possible to order á la carte at any time to each room?

012

25. Do you have one international á la carte restaurant at least?

012